Artykuły w czasopismach zagranicznych

  1. Globalisation vs. Individualisation of customer service, in: Marketing and Globalization, ed. J. Dado, J. Wiktor, Cracow university of Economics and Matej Bel University, Cracow; Banska Bystrica 2000
  2. Studying youth - a new group of customers on the bank services market in Poland, Comparison of the banking sector in transition economies, Proceedings from the International Conference, Silesian University Opava, The Czech Republic, Karvina 2002
  3. Economical Determiners of the Loyal Students\' Behaviour on the Bank Services Market in Poland, Folia Oeconomica Stetinensia, 1 (9), 2002
  4. CRM as a marketing tool of improving the quality of customer service - theory and practice of polish companies, Society and Consumption: Economic-Managerial and Social-Cultural Factors, Kaunas, Lithuana 2004 (współautor E. Frąckiewicz)
  5. Strategies for Transforming Students into Banks\' Loyal Customers - Some Practical Remarks, Folia Oeconomica Stetinensia 2 (10), Szczecin 2004
  6. The essence and conditions affecting formation of partnership between service companies, in: Economy and management of enterprises in transition economies in the global market environment, University Pardubice and Czech Marketing Association, Lazne Bohdanec, Czech Republic 2005.
  7. Attitude of service enterprises towards CRM - examples of chosen banks and hotels, Society and Consumption: Economic-Managerial and Social-Cultural Factors, Kaunas, Lithuana 2005
  8. Employees and Customers - Leading Company Stakeholders in the Process of Creating Its Value (Marketing Perspective), in: Marketing and Business Strategies for Central & Eastern Europe, ed. R. Springer, P. Chadraba, Institute of International Business, Vienna University of Economics and Business Administration, Vienna 2007
  9. Bank’s value increase as an objective - an example of Polish banking services market, International Journal of Management Cases 2008, vol. 10, issue 01
  10. Developing customer relations - the result of increased competition between banks or the source of banks\' competitiveness; an example of the Polish market, International Journal of Management Cases 2008, vol. 10, no 3
  11. Intangibles as a source of value for customer. Relevance, procedures and challenges, World Journal of Management and Economics 2008, vol. 2, issue 3
  12. Marketing activities as a basis for a sustainable development of banks in Poland, World Journal of Retail Business Management 2008, vol. 2, issue 4
  13. Communication as a tool for building investor relations by banks in Poland, International Journal of Management Cases 2009, vol. 11, issue 2
  14. Value for banking services customer in Poland, International Journal of Management Cases 2009, Vol. 11, no 1
  15. B2B relationships in the bank services market in Poland, International Journal of Management Cases 2010, vol. 12, issue 2
  16. Managing relations in the process of value creation, editor E. Rudawska, World Review of Entrepreneurship, Management and Sustainable Development (WREMSD) 2010, no 4, vol. 6, Wielka Brytania
  17. The influence of customerrelationships on the value of a bank – methodological perspective”, Journal of Customer Bahaviour 2011,Vol. 10, no 2, Summer
  18. Customer as an active partner increating offer in banking services, International Journal of Management Cases 2011, vol. 13, issue 3
  19. Managerial attitudes towards CSR – the Case of polish market, Proceedings of the 37th Macromarketing Conference, Freie UniversitatBerlin 2012
  20. Social responsibility as a determinerof relations with trade partners, in: Trade Perspectives 2012, Trade in the context of Sustainable Development, ed: N. Knego, S. Renko, B. Knazević, University of Zagreb, Zagreb2012
  21. Development of group buying in Poland (Kristina Petljak, Ivana Stulec), 1stInternational M-Sphere Conference For Multidisciplinarity In Science and Business, Book of Proceedings, ed. T. Vranesevic, D. Perucic, M. Mandic, B.Hudina, Dubrovnik, Croatia 4-6 October 2012
  22. Sustainability as the direction forthe long-term success in banking: Poland vs. Croatia, Folia Oeconomica Stetinensia 2012, 11 (19)
  23. Relations with business partners in key areas ofcorporate social responsibility, International Journal of Sales, Retailing and Marketing 2013, vol. 2, nr 2
  24. Sustainable development: concept, interest groups, benefits and global challenges, International Journal of Academic Research2013, Vol. 5, nr 6 – współautorzy S. Renko, Y. Bilan
  25. Customer loyalty towards traditional products -Polish market experience, British Food Journal, Vol. 116, Issue 11, EmeraldGroup Publishing, Imact Factor = 649